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v2 · transaction-aware support

Support that moves at the speed of your product.

Embed the widget in six lines. Your AI agent reads the customer's real transactions, refunds what it's allowed to, and hands everything else to your team in Telegram — in the same thread.

Try the live demo Read the docs
71%
resolved by AI
1.2s
first response
4.8
avg CSAT
index.html
<script
  src="https://your-relaychat-domain/widget.js"
  data-key="YOUR_WORKSPACE_KEY"
  async
></script>

Widget

Floating bubble, slide-out, or full-page embed.

Telegram

Topic routing, claim buttons, availability commands.

Platform

Everything support needs, exposed as an API.

One script, or full control

Paste one script with your workspace key. Widget design and intake fields come from your saved settings.

Telegram is your helpdesk

Tickets land in a supergroup topic. Agents claim with a tap, set /online or /busy, and reply straight into the widget.

AI that reads real data

Point us at your context endpoint. The agent inspects transactions, balances and failed payments before it answers.

Autonomous, with a ceiling

Let AI issue refunds and wallet credits up to a limit you set. Anything above it escalates with full context attached.

Verified before context

Pre-chat intake collects email, customer ID and account PIN. No verification, no account data. Every action is audited.

Answers in the inbox

Resolution split, first-response times, CSAT and full transcripts — per conversation and per agent.

Resolution path

How one failed payment gets fixed

  1. 01

    Verify

    Pre-chat intake collects email + PIN and matches the account.

  2. 02

    Inspect

    Agent calls your data endpoint for transactions and balance.

  3. 03

    Act

    Refund or wallet credit issued under your configured limit, with an audit entry.

  4. 04

    Escalate

    Above the limit or human requested → Telegram topic, claimed in seconds.

Pricing

Monthly limits, top up anytime.

Full comparison

Starter

$49/mo

Ship support on your first product.

  • 2,000 conversations / mo
  • 1 widget, 1 Telegram group
  • 500 AI resolutions
  • 7-day transcript history

Pro

Popular

$199/mo

For teams running real transaction support.

  • 15,000 conversations / mo
  • Unlimited widgets, topic routing
  • 6,000 AI resolutions + autonomous refunds
  • Data endpoint verification & audit log

Scale

$499/mo

High-volume fintech and marketplace support.

  • 75,000 conversations / mo
  • Multi-team supergroup routing + SLAs
  • Unlimited AI resolutions
  • 99.95% uptime SLA, SSO, audit export

See both sides of the conversation.

The demo runs the customer widget, the AI runtime log and the Telegram team view side by side.

Open the demo